Frequently Asked Questions

Everything you need to know about your Eloria Beauty journey.

When will my order ship?

All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are Eloria Beauty products cruelty-free?

Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we work exclusively with suppliers who uphold these standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select European countries. Shipping costs and delivery times vary depending on your location.

How can I check the status of my order?

You can track your order using the link provided in your shipping confirmation email or by logging into your account on the Eloria Beauty website.